Our helpdesk service is a centralised support hub designed to streamline communication, enhance responsiveness, and improve the overall experience for service users.
With a focus on efficiency and transparency, our helpdesk is an integral part of our facility management services, ensuring that repair issues and service requests are addressed promptly and effectively.
helpdesk
Our Helpdesk is Available 365 Days 24/7 to Accept Our Clients’ Reactive Call Outs
We have a dedicated team that manage our helpdesk and control our helpdesk operatives. They manage and deploy the team to the reactive jobs, liaising with our clients and ensuring Service Level Agreements (SLA’s) are achieved.
Our Helpdesk operates computer software that allows our operatives to receive jobs via a PDA device. This allows for real time reporting, giving our clients an up-to-date status of our jobs and allows us to run reports, checking on SLA’s and providing KPI’s.