At Kirkman & Jourdain we know our most important resource is our staff, with an experienced and motivated team we are able to provide consistently good service project after project.
From electricians and plumbers to carpenters roofers and multi-trade operatives, all our team are PAYE employees each with their own fully equipped and livered company vans, CSCS carded and DBS checked.
meet the team
Our Directors
Mark Downey
Mark has been with Kirkman and Jourdain since 1991 (over 30 years) and has almost 40 years’ experience in the construction industry. His current role, whilst encompassing the normal duties of a contractor’s Chartered Quantity Surveyor, also includes overseeing the general administration of the company and generating new opportunities. A key role is to ensure clients are satisfied with both the quality of work Kirkman and Jourdain Ltd. produce and the service we provide. Mark became Managing Director in 2007.
Phil Hayward
Phil has been with the company for around 30 years and also has almost 40 years’ experience in the industry. As a former carpenter, Phil has an extensive knowledge of construction, particularly major refurbishments and new builds within the public sector and commercial shopfitting. He was a Contracts Manager until 2007, when he became a Director.
Kevin Grehan
Kevin has almost 40 years’ experience in construction, with a practical understanding of construction, which enables him to understand the restrictions at site level and create good working practices. He also has great knowledge of CDM. Kevin moved into a Director role in 2017.
Meet the team
Site Management Teams
On larger projects, a dedicated, fully qualified and experienced full time site manager is allocated for the duration of the contract and on smaller projects, dedicated fully qualified and experienced visiting supervision is sufficient. The site management teams are matched and allocated to each individual contract based on their expertise, knowledge and experience for that contract.
mEET THE TEAM
Site Teams
Our fully qualified and experienced site teams are also matched and allocated to each individual contract based on their expertise, knowledge and experience for that contract.
Full PPE is provided to all our staff and specialist contractors. Our operatives have liveried and fully equipped company vans, fully stocked with materials.
Should any hire equipment for specialist tasks be required we have accounts with local plant hire companies so equipment can be collected or delivered when required.
All staff/operatives are subject to enhanced DBS checks and carry their DBS number with them. These are provided upon request.
Meet the team
Helpdesk Team
Our helpdesk service is a centralised support hub designed to streamline communication, enhance responsiveness, and improve the overall experience for service users. With a focus on efficiency and transparency, our helpdesk is an integral part of our facility management services, ensuring that repair issues and service requests are addressed promptly and effectively.
Our helpdesk is available 365 days 24/7 to accept our clients’ reactive call outs.
We have a dedicated team that manage our helpdesk and control our helpdesk operatives. They manage and deploy the team to the reactive jobs, liaising with our clients and ensuring Service Level Agreements (SLA’s) are achieved.
Our helpdesk operates computer software that allows our operatives to receive jobs via a PDA device. This enables real-time reporting, giving our clients an up-to-date status of our jobs and allows us to run reports, checking on SLA’s and providing KPI’s.
meet the team
Office Team
We have a dedicated team of professionals based at our Head Office in Waltham Abbey in Essex. They comprise:
- Reception
- Directors
- Electrical Department
- Estimating and Surveying Teams
- Accounts Department
- Health and Safety Department
- HR and GDPR
- Contracts Management
- Quality & Environmental Management
- Business Development and Marketing
- Support Staff
